At Sienna Wellness Co., we carefully select products from manufacturers who stand behind their work. Because our collection includes everything from advanced beauty technology to large, professional-grade wellness equipment, warranty coverage varies by product and manufacturer.
This page provides a general overview of how warranties work for products purchased through Sienna Wellness Co.
Manufacturer Warranties
Many products sold through Sienna Wellness Co. include a manufacturer’s warranty. Warranty terms, including the coverage period, what is and is not covered, and available remedies, are determined by the individual manufacturer and vary by product.
Warranty details for each product, where available, are listed on the individual product page. If you have questions about the warranty for a specific product before purchasing, please contact us before placing your order.
What Manufacturer Warranties Typically Cover
Manufacturer warranties generally cover defects in materials and workmanship under normal use conditions. Coverage periods and specific inclusions vary by manufacturer and product category.
Warranties may not cover:
- Damage resulting from misuse, neglect, or improper installation
- Damage caused by failure to follow manufacturer instructions
- Normal wear and tear
- Cosmetic damage that does not affect function
- Unauthorized modifications or repairs
- Damage caused by use outside the intended purpose or environment
Please refer to the warranty documentation included with your product or the manufacturer’s specific warranty terms for complete details.
How to Initiate a Warranty Claim
If you believe your product has a defect covered under the manufacturer’s warranty, please contact Sienna Wellness Co. first.
We’re here to help you navigate the process.
To initiate a warranty inquiry, please provide:
- Your name and order number
- Product name and model
- A description of the issue
- Photographs or video showing the issue, when applicable
concierge@siennawellnessco.com
We will review your inquiry and help connect you with the appropriate manufacturer or supplier to move the process forward.
Please note that final warranty determinations, including whether a claim is approved and what remedy is provided, may be made by the manufacturer in accordance with its warranty terms.
Warranty & Return Policy
A warranty claim does not automatically qualify a product for return or refund. Warranty remedies may include troubleshooting, repair, replacement parts, product replacement, or other remedies depending on the manufacturer’s terms and the nature of the issue.
For information about returns and refunds, please review our Return and Refund Policy.
Questions Before You Purchase?
If you’re considering a high-value beauty or wellness product and would like to understand the warranty coverage before purchasing, we’re happy to help.
Wellness Concierge
concierge@siennawellnessco.com