Refund policy

Return and Refund Policy

Last updated: August 2026

At Sienna Wellness Co., we carefully select high-quality skin and wellness products and want you to feel confident in your purchase. Because our store offers everything from skincare and beauty technology to large, specialty wellness equipment, return eligibility varies by product type.

Please review this policy before placing your order.

Standard Returns

Unless otherwise stated on the product page, eligible standard merchandise may be returned within 30 days of delivery.

To qualify for a return, the item must be:

Unused, unworn, and uninstalled
In its original condition
In its original packaging with all tags, manuals, accessories, and components included
Accompanied by proof of purchase

To request a return, contact Sienna Wellness Co. before sending the product back. Items returned without prior authorization may not be accepted.

If your return is approved, we will provide instructions for returning the item. Approved items must be shipped within seven days of receiving return authorization.

Customers are responsible for return-shipping costs unless the product was damaged, defective, or incorrectly shipped. Original shipping and delivery charges are nonrefundable unless required by law or the return resulted from an error by Sienna Wellness Co. or the supplier.

High-Value Equipment & Special Orders

Large wellness equipment, professional systems, custom-configured products, made-to-order items, oversized products, and other specialty equipment may be subject to product-specific cancellation and return restrictions.

Certain products become final sale once the manufacturer or supplier begins processing the order. When applicable, these restrictions will be disclosed on the product page or during the ordering process.

Because of the size, value, and specialized nature of these products, customers are responsible for confirming before purchase:

Product measurements and specifications
Doorway, hallway, stairway, and property access
Electrical, plumbing, ventilation, and site requirements, when applicable
Local codes, permits, and installation requirements
Compatibility with the intended installation location

Unless otherwise stated in the applicable product-specific terms, high-value equipment cannot be returned because of buyer's remorse, space or access limitations, installation complications, or a change of preference after the product has become final sale.

Manufacturer warranty coverage is separate from return eligibility. A warranty claim does not automatically qualify an order for cancellation, return, or refund.

Product-specific cancellation, return, freight, and warranty terms shown on an individual product page will also apply.

Skincare, Personal-Care & Hygiene Products

For health, safety, and hygiene reasons, skincare, cosmetics, personal-care products, opened linens, and other sealed hygiene-sensitive products cannot be returned once opened, used, tested, or removed from their original seal.

Unopened and unused products in their original sealed packaging may be eligible for return within 30 days of delivery, unless the product page states that the item is final sale.

Nonreturnable Items

The following items are not eligible for standard returns:

Gift cards
Clearance or final-sale merchandise
Opened, used, or tested skincare and personal-care products
Used, washed, worn, or opened hygiene-sensitive products
Custom, personalized, or made-to-order merchandise
Installed, assembled, altered, or modified products
High-value equipment designated as final sale after processing has begun
Products damaged through misuse, neglect, improper storage, improper installation, or unauthorized modification
Items returned without their original packaging, components, manuals, or accessories

This does not limit any rights that cannot legally be excluded.

Order Cancellations

Please contact us immediately if you need to cancel an order.

Cancellation requests are not guaranteed. Once an order has entered processing, been submitted to the manufacturer, been customized, or shipped, it may no longer be canceled.

If a manufacturer or supplier permits cancellation but charges a cancellation, processing, or restocking fee, the applicable fee will be disclosed before the cancellation is completed and deducted from the refund.

Orders that have already shipped must follow the applicable return policy.

Damaged, Defective, Missing or Incorrect Products

Please inspect your order as soon as it arrives.

If an item is damaged, defective, missing components, or different from what you ordered, please contact Sienna Wellness Co. promptly.

For visible freight damage, please notify us within 48 hours of delivery whenever possible. Concealed damage should be reported as soon as it is discovered.

Please include:

Your name and order number
A description of the problem
Photographs or video showing the product, packaging, shipping label, and damage
A copy or photograph of the delivery receipt, when applicable

Do not discard the product, packaging, pallet, crate, labels, or included materials while the claim is being reviewed.

We will work with you and the applicable supplier or manufacturer to verify the issue and determine the appropriate resolution, which may include replacement parts, repair, replacement, or a refund, depending on the circumstances and applicable warranty or shipping terms.

Damage caused by misuse, normal wear and tear, improper installation, failure to follow manufacturer instructions, or unauthorized alterations is not considered a manufacturing defect.

Freight Deliveries

Before signing for a freight delivery, inspect the packaging and product for visible damage.

If damage is visible:

Photograph the damage
Describe the damage clearly on the carrier's delivery receipt before signing
Do not sign the delivery receipt as being in good condition
Refuse the delivery if the product appears severely damaged
Contact Sienna Wellness Co. as soon as possible so we can assist you with next steps

Signing for a visibly damaged shipment without noting the damage may make a freight claim more difficult to resolve.

Exchanges

We do not offer automatic exchanges.

If an eligible item needs to be exchanged, please contact us. Depending on the circumstances, you may be asked to return the original item and place a new order.

Refunds

Once an authorized return is received, it will be inspected. We will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for Sienna Wellness Co. to process an approved refund. Your bank or card issuer may require additional time for the credit to appear in your account.

Shipping charges, return-shipping costs, installation fees, assembly fees, expedited-delivery charges, and other completed services are nonrefundable unless required by law or the refund resulted from our error.

Manufacturer Warranties

Certain products include a manufacturer's warranty. Warranty terms, coverage periods, exclusions, and available remedies vary by manufacturer and product.

Sienna Wellness Co. will assist customers in initiating legitimate warranty claims. Final warranty determinations and remedies may be made by the manufacturer in accordance with its warranty terms.

Manufacturer warranties are separate from this return policy and do not eliminate any legal rights that apply to your purchase.

Questions Before Purchasing?

If you're considering a large or high-value wellness product and have questions about delivery, dimensions, installation requirements, warranty coverage, or return eligibility, please contact us before placing your order.

We're happy to help you understand what to expect so you can feel confident in your purchase.

concierge@siennawellnessco.com